shipping & terms of trading
Given world events, shipping may take longer than usual at this time. Items will be shipped directly from our studio to the buyer.
We generally ship with An Post or tracked Courier.
If you require any quicker shipping options, please let us know. We will find the right solution and do our best to have your item with you as quickly as possible.
We know, how important presents and surprises are and are happy to send parcels as presents directly to the new owner, without invoice or price tags. We gift wrap if you let us know in the comment box. Gift wrapping is free of charge!
In the unlikely event that an item arrives broken or damaged, please inform us in writing within 3 working days.
Once you return the item to us, we will inspect it and notify you that we have received it. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
All goods remain the property of Elke Westen until paid in full.